Privacy Policy

This Privacy Policy explains how Guru Gobind Singh Exports ("GGS Exports", "we", "us", or "our") collects, uses, stores, shares, and protects your personal information when you visit our website ggs.sai7755.com, contact us, or engage with us for business purposes.

By using our website, filling out our forms, or communicating with us through any channel, you consent to the practices described in this Privacy Policy, subject to applicable data protection laws in India and, where relevant, in your country of residence.

We collect information that you provide directly to us and information generated automatically when you use our website.

• Contact & business information: Name, company name, designation, email address, phone number, country, and details shared through enquiry or contact forms.
• Transaction & logistics information: Order-related documents, billing and shipping addresses, tax details, and communication records linked to your trade enquiries.
• Technical & usage information: IP address, browser type, device information, pages visited, time spent, and referral source, collected through standard web analytics.
• Communication content: Emails, messages, and feedback that you send to us, including attachments and supporting documents.

We use the personal information we collect strictly for legitimate business purposes to provide you with a smooth and professional experience.

• To respond to your enquiries, RFQs, and product information requests.
• To prepare quotations, export offers, proforma invoices, and other commercial documents.
• To process and manage orders, shipments, and related customer service communication.
• To manage our business relationships with buyers, distributors, vendors, and partners.
• To improve our website content, user experience, and communication based on aggregated analytics.
• To send you updates about our products, events, or market expansions, where permitted.
• To comply with applicable legal, regulatory, and customs / export-control requirements.

Our website may use cookies and similar technologies to enhance your browsing experience and understand how our website is used.

• What cookies do: Cookies are small text files stored on your device that help remember your preferences, measure site traffic, and improve navigation.
• Types we may use: Essential cookies for core functionality, performance cookies for analytics, and preference cookies to remember basic settings.
• Third-party analytics: We may use analytics services that set their own cookies to provide anonymised usage statistics.
• Your choices: You can modify your browser settings to block or delete cookies, though certain features may not function properly.

Where data protection laws require a legal basis for processing, we rely on one or more of the following grounds.

• Performance of a contract: When processing is necessary to respond to enquiries, provide quotations, execute orders, and fulfil contractual obligations.
• Legitimate interests: To maintain business relationships, improve our services, secure our systems, and operate our business efficiently.
• Consent: For certain communications such as marketing emails, where we specifically request your permission and you are free to withdraw it.
• Legal obligations: Where we must process data to comply with tax, customs, accounting, and trade regulations.

We do not sell your personal information. We share it only when necessary and proportionate to run our export operations.

• Service providers & partners: Freight forwarders, shipping lines, customs brokers, inspection agencies, banks, and payment intermediaries.
• Professional advisors: Auditors, legal advisors, and consultants bound by confidentiality obligations.
• Regulatory & governmental authorities: Where required to comply with applicable laws, court orders, or lawful requests.
• Business transfers: In the event of a merger, acquisition, or restructuring, subject to continued protection.

Your personal information is stored in secure systems used by GGS Exports and our trusted service providers, primarily within India or jurisdictions with appropriate data protection safeguards.

• We retain your data only for as long as necessary to fulfil the purposes described in this Policy.
• Enquiry records and communications may be kept for a reasonable period to manage our relationship.
• Order and shipping-related data may be retained longer as required under tax, customs, or commercial record-keeping laws.
• When data is no longer required, we delete it securely or anonymise it.

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

• Role-based access controls so that only authorised personnel can view or process your information.
• Use of secure communication channels wherever feasible when handling business-critical or personal data.
• Internal policies to ensure that staff handle information responsibly and confidentially.
• Review and improvement of our security practices as our systems and threat landscape evolve.

Subject to applicable law, you may have certain rights over your personal information that we hold.

• To request access to the personal data we hold about you and to receive a copy of it.
• To ask us to correct or update inaccurate or incomplete information.
• To request restriction or deletion of your personal information where it is no longer needed.
• To object to certain types of processing, including direct marketing communications.
• To withdraw any consent you have previously given, without affecting prior lawful processing.

To exercise any of these rights, please reach out using the contact details in the section below. We may need to verify your identity before responding.

Our website, products, and services are primarily intended for adult business counterparts such as importers, distributors, and institutional buyers and are not directed at children.

We do not knowingly collect personal information from individuals under the age of 18. If you believe that a child has provided us with personal information, please contact us so that we can review and, where appropriate, delete such information.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other operational reasons.

The most current version will always be available on this page with the "Last Updated" date indicated at the top. Where required by law, we may also notify you of significant changes via email or by a prominent notice on our website.